We're here to help
If you'd like to contact us, we'd love to hear from you! Please use the contact details below or complete the quick enquiry form. The information you supply here will only be used to assist or reply to your enquiry.
No, we don’t, but we have a huge range of amazing online products for delivery to your door, plus we’re open 24/7.
It depends on where you are in Australia!
- Shipping times below do not include print production time
- The estimated time for delivery is Print Production Time + Shipping Time.
Unbranded products shipping times:
- Usually next-day despatch + shipping time below
Shipping times:
- Metro City: 2 – 4 working days (East Coast Australia)
- Regional: 4 – 5 working days (East Coast Australia)
- Metro City: 5 – 6 working days (West Coast Australia)
- Regional: 8-10 working days (West Coast Australia)
Read more about our returns policy
Where a product is faulty or damaged we will provide a replacement product.
For more information please email our support staff for any questions relating to this topic.
Yes, we can supply unbranded samples.
For more information please email our support staff for any questions relating to this topic.
Yes, we can supply 2D visualisations before purchase – we supply digital proofs before we go to print on all of our orders – this will be emailed to you after purchase.
The easiest way to get a mockup created before purchase is to:
- Choose your product and branding options – add to the cart.
- Proceed to checkout and upload your logo or artwork and select Pay via Invoice.
- This will action your order without having to pay before seeing a visualisation.
We will create a mockup and email it back for your approval.
If you are happy to proceed then we will send an e-invoice from our portal for payment by bank transfer or credit card transaction.
Please be aware AfterPay is not available for this scenario.
For more information please our support staff for any questions relating to this topic.
The new High Quality Promo online store is locally owned and one of Australia’s largest online promotional products e-commerce retailers, with over 10 years of experience in providing the best online deals in custom merchandise and promotional products. We’ve been around for a long time, and we’re not going anywhere!
Checkout our customer reviews on Trust Pilot.
We ship using Priority/Express Shipping free of charge for all orders to all states and territories within Australia via our network of couriers.
Unfortunately, our courier service does not allow shipping to PO BOXES.
We endeavour to minimise production lead times for all processes, however during periods of high demand, these may be extended.
Check out our current production lead times for more information.
The standard lead times are applied to orders approved prior to 2:30 pm (AEST). For orders approved after this time please allow +1 working day.
Orders for large quantities may also require additional production time.
At this point in time, we are unable to facilitate rush orders i.e. 24 hour despatch.